Shipping policy
Where do you ship to and what are the shipping costs?
We proudly ship to all countries across Europe. Shipping is completely free on every order, whether domestic or international, and includes full tracking for peace of mind. There are no hidden fees or additional taxes applied at checkout, ensuring a seamless and transparent shopping experience for you.
What are the order processing times?
All orders are carefully processed within 1 to 3 business days after they are placed. Please note that orders are not processed or shipped on weekends or public holidays. Once your order is processed, it will be promptly dispatched and you will receive a confirmation email with tracking details.
How can I track my order?
After your order has been shipped, you will receive an automated email containing your tracking number and a link to the carrier’s website. This allows you to monitor your shipment in real time. If you do not receive a tracking number within a few days after placing your order, or if the tracking information is not updating, please contact our customer support team so we can assist you promptly.
Do you ship to P.O. Boxes or military APO/FPO addresses?
Unfortunately, we are unable to ship to P.O. Boxes or military APO/FPO addresses due to carrier restrictions. Please provide a physical address to ensure successful delivery.
What happens if my package is lost or doesn’t arrive?
In the rare event that your package is lost during transit, we want to assure you that you are covered. We offer two solutions to resolve this situation quickly and effectively:
Are there any potential delays I should be aware of?
While we strive to deliver all orders within the estimated timeframes, external factors such as customs clearance, public holidays, or unforeseen logistical issues may occasionally cause delays beyond our control. If you notice an unusual delay in your delivery, please reach out to our support team. We will work with you and the shipping carrier to resolve any issues and keep you updated throughout the process.